Terms of service
THE COACH HOUSE STORE LTD – TERMS AND CONDITIONS
Welcome to The Coach House Store Ltd! We sell homeware and gifts such as candle holders, candles, kitchenware, and more!
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Our contact details: The Coach House Store Ltd, a company established in England and Wales. Our company registration number is 16262055. Geographical address: The Coach House, Bankhouse Lane, Bacup, Lancashire, United Kingdom, OL13 0AL Email address: contact@thecoachhouse.store |
INTRODUCTION
This website (Site) is operated by The Coach House Store Ltd, a company registered in England and Wales, with company registration number 16262055 (we, our or us). The Coach House Store Ltd is powered by Shopify, which enables us to provide the Services to you. These terms and conditions (Terms) are between us and you, the person placing an order for products (Products) through the Site.
ACCEPTANCE AND USE OF THE SITE
· You accept these Terms by placing an order via the Site.
· All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.
· You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old.
ACCOUNTS
· You may purchase the Products from us without an account or you may choose to create an account with us which allows you to review your order history and save your wish list. You may also register for an account using your Facebook or other social media network account (Social Media Account). If you sign in to your account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current profile photo and other basic contact information.
· You must ensure that any personal data you give to us when creating an account is accurate and up to date.
· It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.
ORDERS
· If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).
· It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order through the Site. Once you submit an order successfully on the Site, a binding agreement is formed for the supply of Products to you in accordance with these Terms.
· We make every effort to display as accurately as possible the colours, images, specifications, and details of the Products available on our website. However, we cannot guarantee that your computer monitor's display of any colour, texture, or detail of the product will be accurate, or that the Product will exactly reflect the specifications on the Site.
· When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered.
· Please be aware that some of the products sold through the Site may not be suitable for children under 18 years old. Please take extra care when ordering products for children under 18 years old.
· All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.
· All the Products on the Site are subject to availability.
· We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or a store credit. If you choose a refund or store credit, any delivery costs you have paid for the Products will be refunded to you.
PRICE AND PAYMENTS
· In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws.
· You must pay us the purchase price of each Product you order, plus any applicable delivery costs, as set out on the Site (the Price) in accordance with this clause. Unless otherwise expressly set out on the Site, all amounts are stated in British pounds and are inclusive of value added tax in the UK (VAT), where applicable.
· You must pay the Price upfront using one of the methods set out on the Site.
· You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
· The payment methods we offer are set out on the Site. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processors.
· We may offer payment through a third-party buy-now-pay-later provider for example, PayPal Pay in 3. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions between you and the third-party provider.
· We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the valid promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site, and we reserve the right to discontinue any promotional discount code at any time. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
Gift cards: Gift cards issued by us can be used to purchase Products on the Site. Gift cards are valid for [12] months from the date of purchase. Gift cards cannot be redeemed for cash, resold, or used to purchase additional gift cards. Any unused balance will remain on the gift card and can be applied to future purchases. If your purchase exceeds the amount on your gift card, you must pay the difference using another payment method. We are not responsible for lost, stolen, or damaged gift cards, or for unauthorised use of gift cards. Please treat your gift card like cash and keep it secure.
DELIVERY
· We will deliver the Products to the delivery address you provide when making your order. We currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.
· We normally dispatch Products within [24] hours of receiving an order, unless otherwise noted on the Site. However, dispatch timeframes are an estimate only and may be affected during busy periods. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
· If you need to change the delivery day or delivery address, please notify us immediately in writing or via the Site.
· We deliver the products using a range of delivery methods, as set out on the Site. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises.
· Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.
· Risk in the Products will pass to you when the Products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.
Change of mind returns
· We offer refunds of Products for change of mind in accordance with this ‘Change of Mind Returns’ clause.
· You have 14 days to change your mind and submit a return request for the Products. The 14 days starts after the day you (or someone you nominate) receive the Products, or where the Products are split into several deliveries over different days, you have until 14 days after the day you receive (or someone you nominate receives) the last delivery, to change your mind and submit a return request.
When you don't have the right to return the Products for a change of mind
We do not accept returns for change of your mind if:
· the Products are sealed for health protection or hygiene purposes, and these have been unsealed after you receive them
· you have damaged the Products, or the Products are no longer in their original condition (including where you have cut tags off), or
· the Products were made to your specifications or are clearly personalised.
How to request a return
· If you want to request a change of mind return, you should firstly check that your Product is eligible for a return (as set out above).
· If the Product is eligible for a return, you should submit a return request using our Returns Portal at Request a return or email us at Customersupport@thecoachhouse.store or or visit our Returns and Refund policy page on our website here for more information on how to submit a return. Or you may also choose to use this Cancellation Form, also available on our website or by request and once completed, email it to us or send by post using the contact details above.
· You must send the Products back to us within 14 days of submitting your accepted returns request.
· You must cover the costs of returning the Products to us, except were we will pay the costs for returning the Products (or reimburse you for pre-agreed postage costs) if the Products are faulty or misdescribed, if you are returning the Product due to an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
When your refund will be made
· Provided that all return conditions have been met, we will make any refunds due to you as soon as possible, and in any event within 14 days from the day on which we receive the relevant Products back from you. The refund will be issued to the original payment method, unless otherwise agreed.
· If you are exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Faulty or defective Products
· You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. Under the Consumer Rights Act, if your product is faulty, you can request a return or replacement. If these aren't possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.
LIMITATIONS ON AND EXCLUSIONS TO OUR LIABILITY
· The restrictions on liability in this ‘liability’ clause apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
· Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
o death or personal injury caused by negligence
o fraud or fraudulent misrepresentation, and
o defective products under the Consumer Protection Act 1987.
· Subject to the clauses above, but despite anything to the contrary, to the maximum extent permitted by law:
o we only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
o if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms;
o a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other Party;
o our aggregate liability for any liability arising from or in connection with these Terms (in relation to each order) will be limited to the amount of the Price paid or payable by you to us under the relevant order; and
o without limiting your right to cancel these Terms under the ‘Returns’ clause, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
INTELLECTUAL PROPERTY
· All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and all intellectual property rights in connection with our brand and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
· We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
· You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
· You must not, without our prior written consent:
o copy (in whole or in part) any of Our Intellectual Property
o reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party, or
o breach any intellectual property rights connected with the Site or the products.
· Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
o you do not assert that you are the owner of Our Intellectual Property
o unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us
o you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive, and
o you comply with all other terms of these Terms.
· The Coach House Store Ltd’s names, logos, product and service names, designs, and slogans are trademarks of The Coach House Store Ltd or its affiliates or licensors. You must not use such trademarks without the prior written permission of The Coach House Store Ltd. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
CONTENT YOU UPLOAD
· We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that encourage you to post User Content on social media using specific hashtags (#) (Tag).
· If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, distribute, communicate, publicly display, or otherwise exploit such User Content on, through or by means of the Site and our social media platforms. You may request that any of your User Content is removed from the Site or social media by sending us an email to the address at the start of these Terms. We will endeavour to action any removal requests within a reasonable time.
· You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social media using a Tag. You represent and warrant that:
o you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms), and
o neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site (including on social media) will infringe a third party’s rights (including intellectual property rights, or rights of publicity or privacy) or breach any applicable law or regulation.
· We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
RELATIONSHIP WITH SHOPIFY
The Coach House Store Ltd is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Coach House Store Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Coach House Store Ltd, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Coach House Store Ltd.
We welcome and encourage customers to leave reviews of our Products. By submitting a review of our Products, you agree that:
· your review is honest, accurate, and based on your personal experience with the Product
· you have no personal or business relationship with us that might influence your review;
· your review does not contain any offensive, defamatory, abusive, or inappropriate content, or name any of our competitors;
· you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you;
· we reserve the right to accept, reject, or remove reviews at our sole discretion; and
· we do not regularly monitor or edit reviews, but we may do so to ensure compliance with these terms or applicable laws. We are not responsible for any opinions, statements, or other content in customer reviews.
GENERAL
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
Complaints and Feedback: We are always looking to improve our services and Products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.
Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint you have made to us, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome, you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome, you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
Errors, Inaccuracies and Omissions: Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
Notices: Any notice given under these Terms must be in writing addressed to us at the details set out above or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Assignment: You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us.
Prohibited Uses: You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm The Coach House Store Ltd, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
Termination: We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Disclaimer of Warranties: The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY The Coach House Store Ltd, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Indemnification: You agree to indemnify, defend and hold harmless The Coach House Store Ltd, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defence of indemnified claims, including by providing relevant documents.
Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Last update: 30 October 2025